Privacy & Terms of Service

01 Contracting Entity and Scope

These Terms cover dedicated servers, virtual servers, cloud resources, network protection, and other hosting-related services expressly offered through FiHosts. Product specifications, locations, prices, term, bandwidth, protection features, and service levels are governed by the order information presented and accepted at checkout, together with any separately executed agreement.

Provider's full legal entity name, place of incorporation, and business contact address: [TO BE VERIFIED]. Until this information is confirmed and published, this document is a draft for internal review only and should not be treated as a finalized customer contract.

Customers represent that they order on their own behalf or with authority for an organization and will maintain accurate contact details. Material service notices may be delivered through the client area or registered email.

02 Orders, Acceptance, and Provisioning

Submitting an order does not guarantee its acceptance. FiHosts may conduct proportionate payment, availability, fraud, security, sanctions, or other lawful compliance checks before accepting, rejecting, or requesting further verification of an order.

Estimated provisioning times are those disclosed on the product and order pages. If ordered resources cannot be supplied, FiHosts will promptly inform the customer and address payments for undelivered services in accordance with applicable law and the agreed order terms.

IP addresses, facility assignments, and routes may change for reasonable maintenance, resource-management, or legal reasons. Material changes to the core service should be disclosed in advance where practicable, except for emergencies or binding legal requirements.

03 Prices, Invoices, and Renewals

Applicable prices, taxes, initial charges, recurring charges, setup fees, and other known costs must be clearly presented before confirmation. Customers must pay invoices in the stated currency and by the stated due date.

Any recurring card charge or automatic renewal must be clearly explained, including its billing frequency, affirmative authorization, cancellation method, and financial consequences. No new recurring charges should be imposed without valid authorization. Stopping service renewal and revoking a payment mandate may involve separate steps, which must be clearly disclosed.

Overdue invoices may result in notices, suspension, or termination only subject to the disclosed terms and applicable law. Data retention and deletion are governed by the data provisions and mandatory legal duties.

04 Cancellation, Refunds, and Billing Disputes

Refund eligibility depends on applicable law, product-specific terms disclosed before purchase, and actual service performance. No blanket 'no refunds under any circumstances' clause overrides mandatory consumer rights or legal remedies.

Where FiHosts cannot provide a paid service, materially fails to deliver an agreed service, or a refund is otherwise legally required, payments will be addressed under applicable law and the agreement. Treatment of unused prepaid time depends on the disclosed cancellation policy, product, and mandatory law.

Customers may submit tickets for duplicate charges, billing errors, or disputed payments. FiHosts will investigate within a reasonable time and explain the outcome. Lawful claims and remedies cannot be waived through a unilateral statement.

05 Acceptable Use Policy (AUP)

Customers must not use services for unlawful intrusion, DDoS attacks, botnets, malware, phishing, fraud, unsolicited bulk messaging, or unauthorized acquisition of information.

Customers must not unlawfully distribute prohibited content or infringe intellectual property or privacy rights. Content legality depends on the applicable jurisdiction and actual facts; unverified complaints alone should not automatically trigger permanent penalties.

Activities that materially threaten network integrity or other customers, including abusive scanning, malicious overload, spoofing, and circumvention of reasonable security controls, are prohibited. Security testing requires lawful authorization from the target owner.

For substantiated serious abuse, FiHosts may take lawful, necessary, and proportionate actions such as rate limits, isolation, or temporary suspension. Notice and an appeal path should generally be provided, except when immediate action is needed to mitigate imminent harm.

06 Network Quality, Mitigation, and Availability

Connectivity, latency, packet loss, and DDoS-mitigation effectiveness vary with geography, upstream networks, attack types, and traffic volumes. Only metrics expressly promised in an order or applicable SLA constitute contractual service-level commitments.

FiHosts will use reasonable efforts to notify customers of planned maintenance and address unplanned incidents. Any service credits are subject to the disclosed SLA and mandatory law; a credit remedy does not waive non-waivable legal claims.

Unless managed security has expressly been purchased, customers should reasonably secure their systems, firewall rules, credentials, and applications, while FiHosts remains responsible for its committed infrastructure services.

07 Accounts and Security

Customers must safeguard passwords, SSH keys, and multi-factor authentication credentials and promptly report suspected unauthorized access. FiHosts may use CAPTCHA, anti-abuse controls, and proportionate identity checks to secure accounts.

Any identity verification or risk screening must collect only data reasonably necessary for legitimate and disclosed purposes and be handled under applicable privacy obligations.

Temporary account restrictions may be imposed for credible account compromise, fraud, or security risks, with an appropriate review and recovery process.

08 Privacy, Backups, and Data Deletion

Customers are generally responsible for the data they store or process and should implement independent, tested backups. Separately purchased managed backup services are governed by their specific commitments.

FiHosts must separately publish a privacy notice explaining account, log, payment, and support-data processing, including purposes, categories, retention, locations, recipients, and individual rights. The PRC Personal Information Protection Law and applicable U.S. federal and state rules may apply depending on the activities involved.

Cross-border transfers, subprocessors, and overseas handling of personal information require an analysis of actual data flows and applicable disclosure, assessment, contractual, or other legal requirements. These Terms are not blanket consent to all international transfers.

Retention, export windows, and deletion after termination should be disclosed in the relevant product policy, subject to lawful preservation duties. Data must not be erased contrary to applicable contractual or legal retention obligations.

09 Intellectual Property and Copyright Notices

Customers must hold the rights or licenses necessary to operate their applications and distribute their content. Claimants may send a report identifying the protected work, allegedly infringing material, location, contact information, and basis of ownership via a FiHosts support ticket.

FiHosts will assess reports in a reasonable manner, act as required by applicable law, notify affected customers when appropriate, and provide legally applicable objection or counter-notice processes. Knowingly false allegations may incur legal consequences.

For U.S. DMCA section 512 safe-harbor eligibility where applicable, a qualifying online service provider may need to register a designated agent with the U.S. Copyright Office and publish the agent's contact details. These Terms do not claim that FiHosts has completed that registration or automatically qualifies for immunity.

10 Local Laws, Sanctions, and Regulatory Matters

The parties must comply with laws applicable to their actual conduct, service location, contracting entity, and markets served, including cybersecurity, privacy, IP, consumer protection, and any required regulatory licenses or registrations.

To the extent transactions are subject to applicable U.S. export controls or economic sanctions, the parties must comply with those restrictions. Screening and refusals should be based on genuine applicable obligations, not overbroad assumed prohibitions.

Customers remain responsible for applicable content, security, and local registration requirements for their own operations. FiHosts should not claim to hold specific PRC telecom licenses or U.S. approvals without verification.

11 Suspension, Termination, and Restoration

FiHosts may proportionately suspend or terminate service for serious unlawful abuse, substantial security threats, prolonged unpaid obligations, or other material breaches under the lawful agreement. Advance notice and a reasonable opportunity to cure should be given when practicable, except in emergencies or where law prevents notice.

When a breach is cured or a report is found unfounded, FiHosts should reasonably review restoration. Prepayments, account balances, and post-termination data remain subject to the order and applicable law.

An unexplained 'sole and final interpretation' statement cannot remove customers' lawful complaint processes or statutory remedies.

12 Responsibility, Force Majeure, and Mandatory Rights

Each party remains responsible for its breaches, intentional misconduct, gross negligence, and other liabilities imposed by law. No limitation excludes liabilities that applicable law does not permit to be excluded, including certain personal injuries and intentional or grossly negligent property damage.

A party affected by force majeure should provide legally required notice and take reasonable steps to mitigate harm. Consequences depend on the facts, applicable law, and the affected contractual obligations; force majeure is not an automatic waiver of every charge or duty.

A separately agreed SLA, data processing agreement, or product-specific schedule governs its specific subject matter without removing mandatory customer protections.

13 Complaints, Disputes, and Applicable Law

Customers can raise billing, refund, uptime, or abuse-handling concerns through the FiHosts support portal. FiHosts should offer accessible channels and reasonable responses.

Contracting entity location, governing law, and any applicable competent court or arbitration mechanism: [TO BE VERIFIED FOR ENTITY AND TARGET MARKETS]. Pending confirmation, these Terms do not purport to waive mandatory consumer jurisdiction, complaint rights, or statutory remedies.

Consumers in mainland China or various U.S. states may hold protections that cannot be waived by contract. Mandatory law prevails in the event of conflict.

14 Amendments and Effective Date

FiHosts should give reasonable advance notice of material Terms changes and identify the version and effective date. Material amendments affecting price, refunds, renewal, or data should not retroactively deprive customers of vested rights under existing orders.

Whether continued use constitutes acceptance depends on the actual notice and consent process and applicable law; simply posting revised terms does not automatically establish universal acceptance.

Draft version: v1.0 (2026-10-10); legal effective date: [TO BE CONFIRMED]. In case of differences between languages, interpret the terms by the disclosures actually provided, reasonable customer understanding, and applicable law, without unilaterally depriving users of mandatory rights.

15 Contact Information

Website: fihosts.com. Customer and billing support: please open a ticket via the client portal. Legal notices, privacy contact, and registered address: [TO BE CONFIRMED BEFORE PUBLICATION].

Placeholder contact details in this draft are not verified entity disclosures. If a dedicated abuse or copyright email is used, it must be added before publication and tested for deliverability.